Outbound calling,
rebuilt from scratch.
The AI-native dialer Indian call centres actually need. Browser-based. Zero per-minute billing. Multilingual transcription that handles code-switching mid-sentence.
Why existing dialers fail Indian teams
Before we show you what Yotel does, here's why what you have now doesn't work.
Hardware dependency
Your agents need a SIP phone, a headset, a stable VPN, and IT support. Yotel needs a browser tab.
Per-minute billing anxiety
₹0.25/minute sounds small. At 10,000 minutes/day it's ₹75,000/month just to make calls. Before you pay for the software.
AI that doesn't speak India
English-only transcription on a call that switches between Tamil, Hindi, Telugu, Kannada, and English is useless. Every third word gets garbled.
Others
"Hello sir, I am calling from ???kal enn??? regarding your ???veedu loan??? application"
Yotel
"Hello sir, I am calling from நம்ம company regarding your வீட்டு loan application"
See the supervisor floor view
Not a screenshot. A real-time view of what your supervisors see every day.
Active Calls
Connect Rate
Avg Talk Time
Abandon Rate
| Agent | Status | Duration | Campaign | Actions |
|---|---|---|---|---|
| Priya M. | On Call | 3:42 | Q2 Real Estate | |
| Arjun K. | On Call | 1:18 | BFSI Collections | |
| Deepa S. | Wrap-Up | 0:45 | Q2 Real Estate | |
| Rahul V. | Available | — | Ed-tech Outbound | |
| Meena R. | On Call | 5:03 | BFSI Collections | |
| Karthik N. | Break | — | Q2 Real Estate |
The full stack, not a feature list
From SIP trunks to AI summaries — everything a modern Indian call centre needs.
The Dialer Engine
Five dialing modes — predictive, power, auto, progressive, and preview — all running on the same SIP-to-WebRTC stack. Predictive uses the Erlang-B algorithm to adapt dial ratio in real time. Power mode waits for agent readiness. Auto mode dials the next number after your wrap-up timer. No manual tuning, no hardware.
Five dialing modes — Erlang-B adapts in real time, no manual tuning
The Supervisor Layer
Monitor, whisper, or barge into any live call in under 3 seconds. Warm-transfer or cold-transfer to another agent, a queue, or an IVR. Force-transfer when escalation can't wait. Real-time agent leaderboard, break code management, and a floor view that updates every second across a 60-seat BPO.
Monitor
Listen to any live call silently
Whisper
Coach the agent — customer can't hear
Barge
Join the call and take over
Intervene in any call in under 3 seconds — transfer anywhere
The Intelligence Layer
Every call is recorded, transcribed in real time (with multilingual code-switching), summarised with sentiment scoring, and tagged with a suggested next action. The agent sets a disposition — the post-call card flows into your CRM automatically via webhook. Zero manual notes. Zero data entry.
Priya M. → Rajesh Kumar
4:32 · Q2 Real Estate
"Hello sir, நான் calling from Prestige Group regarding உங்கள் வீட்டு loanapplication..."
AI Summary
Customer interested in 3BHK unit in Prestige Lakeside. Requested callback after 6 PM with EMI details.
Disposition:
Callback ScheduledSuggested Next Action
Send EMI calculator link + schedule callback at 6:30 PM
Everything else you need
No bolt-ons. No add-on pricing. It's all included.
WebRTC Softphone
Browser-based calling — no SIP phones, no VPN, no desktop app. Works on Chrome.
DND Scrubbing
Automatic TRAI DND registry check before every dial. Non-compliant numbers never ring.
Campaign Management
Create campaigns, set dial schedules, assign time zones, configure pacing per list.
Lead Management
Upload lead lists, auto-dedup, prioritize by score, round-robin assign to agents.
Live Call Transfer
Warm transfer with context brief, cold transfer, or route to queue/IVR mid-call.
Call Dispositions
Configurable outcome tags per campaign — interested, callback, DND, not reachable, etc.
Multilingual Transcription
Code-switching across Hindi, Tamil, Telugu, Kannada, English — mid-sentence, handled cleanly.
Voicemail Drop
AI detects answering machines — auto-drops a pre-recorded message, moves agent to next call.
Click-to-Call Widget
Embeddable widget for your website or CRM. One click, the agent's browser rings.
Scheduled Callbacks
Agents schedule follow-ups — Yotel auto-reminds and auto-dials at the set time.
Number Masking
DPDP-compliant — hide customer numbers from agents. Full privacy without friction.
Multi-Tenant
Isolated workspaces per client or team. Shared infrastructure, separate data and config.
Call Recording & QA
Every call recorded, searchable, downloadable. Build QA workflows and training pipelines.
Agent Status & Break Codes
ACD states, auto-pause after missed calls, configurable break reasons, real-time tracking.
SIP Trunk Management
Bring your own trunk or use Yotel-managed trunks. Route by cost, geography, or carrier.
AI Answering Machine Detection
Real-time audio classification trained on Indian carrier patterns. Stop wasting agent time.
AI, inside every call
Not bolted-on AI. Intelligence woven into every stage of every call.
Live Call — Rajesh Kumar
+91 98765 43210 · Q2 Real Estate
"Sir, நான் Prestige Group-லிருந்து call பண்றேன். உங்கள் 3BHK application-ஐ பத்தி discuss பண்ணலாம். EMI options available-ஆ இருக்கு..."
Customer mentioned EMI — Prestige Lakeside 3BHK: ₹45,000/mo at 8.5% for 20 years. Offer site visit this weekend.
Built for your engineering team too
REST APIs, real-time webhooks, and SDKs that your developers will actually enjoy using.
Click-to-call
One line of code from your CRM. Agent's browser rings. Call is bridged. Your CRM gets the outcome via webhook. No manual dialing.
Webhooks
Every call event — answered, ended, recording ready, disposition saved — fires to your endpoint in real time. HMAC-signed. Retried with backoff.
Recording & Transcript API
Pull any recording, transcript, or AI summary programmatically. Useful for QA workflows, compliance audits, and training pipelines.
const response = await fetch('https://api.yotel.in/v1/calls', {
method: 'POST',
headers: {
'Authorization': 'Bearer yt_live_sk_xxxxxxxxxxxx',
'Content-Type': 'application/json',
},
body: JSON.stringify({
from: '+919876543210',
to: '+919123456789',
agent_id: 'agent_priya_m',
campaign: 'q2_real_estate',
}),
});
const call = await response.json();
console.log(call.id); // "call_abc123"Fits into what you already have
Not just a logo wall. Here's how your data actually flows.
Your CRM
Leads & contacts
Yotel
Dial · Record · Transcribe
Call Outcome
Back to your systems
Salesforce
Zoho CRM
HubSpot
Freshsales
Zapier
n8n
WhatsAppEnterprise-ready access control
Indian BPOs spend
annually on per-minute SIP billing. Yotel eliminates that line item.